Swasthaadhaar will provide End-Users with a facility known as ‘Records’ on its mobile application ‘Swasthaadhaar’. Information available in your Records is of two types:
1. User-created: Information uploaded by you or information generated during your interaction with Swasthaadhaar ecosystem, eg: appointment, medicine order placed by you.
2. Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘Swasthaadhaar Ray’ or other Services of Swasthaadhaar software.
The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:
3.10.1Your Records is only created after you have signed up and explicitly accepted these Terms.
3.10.2Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and Swasthaadhaar does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
3.10.3The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, Swasthaadhaar is not liable for any interruption that may be caused to your access of the Services.
3.10.4The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by Swasthaadhaar, you should refer to your prescription before taking any medicines. Swasthaadhaar is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the Swasthaadhaar app.
3.10.5It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Swasthaadhaar is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with Swasthaadhaar.
3.10.6Swasthaadhaar uses industry–level security and encryption to your Health Records. However, Swasthaadhaar does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Swasthaadhaar of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@Swasthaadhaar.com.
3.10.7If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. Swasthaadhaar assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify Swasthaadhaar and its officers against any such claim or liability arising out of unauthorized use of such information.
3.10.8In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.
3.10.9You may lose your “User created” record, if the data is not synced with the server.
3.10.10If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.
3.10.11Swasthaadhaar is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
3.10.12The Health Records are shared with the phone numbers that are provided by your Practitioner. Swasthaadhaar is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
3.10.13Swasthaadhaar is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
3.10.14Swasthaadhaar has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
3.10.15Swasthaadhaar will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
3.10.16You agree and acknowledge that Swasthaadhaar may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.
3.10.17You acknowledge that the Practitioners you are visiting may engage Swasthaadhaar's software or third party software for the purposes of the functioning of the Practitioner’s business and Swasthaadhaar's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.
3.10.18To the extent that your Records have been shared with Swasthaadhaar or stored on any of the Swasthaadhaar products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by Swasthaadhaar pertaining to such previously visited clinics and hospitals who have tie ups with Swasthaadhaar for the purposes of their business and for Swasthaadhaar's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with Swasthaadhaar, to the mapping of such Records as may be available in Swasthaadhaar’s database to your User account.